Please read these terms and conditions before making your booking.

  1. General
  • In these terms and conditions: “Accommodation” means The Cottage, The Croft or The Flat at Troytown Farm.
  • “Let” means a self-catering let (either The Cottage, The Croft or The Flat at Troytown Farm)
  • “You” or “Your” means the person named in the booking confirmation
  • “We”, “Us”, or “Our” means Troytown Ltd of Troytown Farm, St Agnes, Isles of Scilly

 

  1. Your booking
  • We reserve the right to accept or decline bookings entirely at our discretion.
  • Your contract with us will begin when we issue your booking confirmation.
  • Your contract with us will be on the terms set out in these terms and conditions.
  • All bookings are formally confirmed when we issue your booking confirmation. Your booking confirmation will set out the accommodation you have booked, the dates of your booking, the number of people included in the booking and the total amount paid for your booking.
  • We will issue you with your booking confirmation by email or, if requested, by post.
  • You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 16 years old at the time of booking.
  • Children under the age of 16 must be accompanied by an adult.

 

  1. Paying for your Accommodation
  • You must pay us a booking deposit of 25% of the total booking fee to confirm your booking.
  • The booking deposit is non-refundable.
  • The balance of your holiday invoice can be paid at the time of booking, or at any time up to 28 days before the arrival day of your booking.
  • Where the booking is made within 28 days of your arrival day, the full cost of the booking is due at the time of booking.
  • Your booking must be paid for in full before your departure date.
  • We reserve the right to change or withdraw an offer at any time by amending or removing details of these offers from our website.
  • Where you seek to place a booking using an offer that has already been withdrawn, we will notify you that the offer is no longer available and will seek your confirmation as to whether you wish to proceed with it without the benefit of the relevant offer.

 

  1. Pricing for our Accommodation
  • We periodically review and amend the prices we charge for our Accommodation. For the most up to date pricing information please check the relevant section of our website or telephone us directly.
  • We will confirm the price of your Accommodation at the time you make your booking.
  • All prices given on our website or in any leaflets relating to the let or by telephone include VAT. If the VAT rates change, we reserve the right to change our prices accordingly. VAT invoices can be provided on request.

 

  1. If you want to cancel your booking
  • Your accommodation booking is a contract for the provision of leisure services on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 5. Nothing in this Section 5 affects your statutory rights.
  • If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification, subject to us deducting cancellation charges as set out in Section 5.3 below.
  • Our cancellation charges are set out in the table below:
Amount of prior notice of cancellation (before booking arrival date) Cancellation charges:
More than 8 weeks Booking deposit paid (25% of total fee)
Less than 8 weeks or after the booking start date Full payment for the booking
  • If you cancel your booking, we will not issue any refund for any part of your booking deposit. For the avoidance of doubt, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness.
  • You may wish to consider buying holiday insurance to compensate you in these circumstances.

 

  1. If you want to change your booking
  • If you want to change any detail of your confirmed booking you must let us know by telephone, by email or in writing as soon as possible. This includes details such as the number of guests, the addition or removal of a dog from the booking arrival or departure dates and the Accommodation option.
  • Whilst we will do our best to accommodate requested changes, but we cannot guarantee that we will be able to meet any request for changes.
  • We can only discuss changes to bookings with you, we cannot discuss the booking with another member of your party, or other person, unless you give express consent for us to do so.
  • If we do change your booking, you must also pay us any additional accommodation costs due as a result of the change –we will confirm the amount of any additional accommodation costs due at the time we change your booking.
  • For changes made to your booking, a cancellation fee for all or part of the booking may be payable (see Section 5).
  1. If we need to change or cancel your booking
  • We do not expect to have to make changes to your booking, however problems can happen, and bookings may have to be changed or cancelled. We will only change or cancel your booking if necessary, to perform or complete essential remedial or refurbishment works, if we have to close the let for other reasons unforeseen at the time you made your booking which are beyond our reasonable control.
  • If we do need to change or cancel your booking, we will refund any payment made towards your booking.
  • If we do need to change or cancel your booking, we will attempt to offer you alternative accommodation at Troytown Farm if possible.
  • If we do need to change or cancel your booking under this Section 7, we will not be responsible for any losses you suffer as a result of that change or cancellation.

 

  1. Special requests
  • Special requests can be made at the time of booking. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.

 

  1. Group bookings
  • Bookings for all groups, including large family or friend groups must be notified to us and approved by us at the time of booking. In particular, we must be advised of any planned stag, hen or birthday parties and you must obtain our prior agreement to any such use.
  • The person making the group booking will be expected to ensure full payment for the booking is made. In the case that part of the group booking is cancelled, the rules in Section 5 relating to cancellation charges do apply. We would advise that all members of the group are made aware of our booking terms & conditions.
  • Please note that if you fail to comply with our rules on group bookings as set out in this Section 9 we may need to exercise our rights under Section 13 (“Our right to evict”).

 

  1. Visitor standards and behaviour
  • You must only use the accommodation for the purposes of your holiday. You must not use the accommodation for any other purpose, including without limitation for any business purposes, without our prior consent.
  • You must keep the accommodation and any contents clean and tidy and leave them in the same condition as when you arrived.
  • You must not use the accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
  • You and your party must not smoke inside any Accommodation.
  • If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately. If you do not notify us, we will assume that you caused the relevant damage or loss.
  • If your Accommodation is damaged by you or your party during your stay, this should be reported to us immediately. We have the right to recover the cost of the damage from you, including any extra cleaning costs.
  • Please note that if you do not comply with the standards and behaviours set out in this Section 10 we may need to exercise our rights under Section 13 (“Our right to evict”).

 

  1. Maximum occupancy
  • You must ensure that the maximum number of persons occupying the accommodation does not exceed the number specified in your booking confirmation.
  • We set maximum occupancy limits in line with the facilities and equipment available and in order to comply with applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the let (without any compensation) if you exceed the maximum occupancy limits described in this Section 11.

 

  1. If you have a problem or complaint
  • We take care to ensure that our Accommodation and Site are of a high standard. However, if you have any problems with your Accommodation or the Site, please contact us immediately and give us the opportunity to resolve it.
  • Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff.

 

  1. Our right to evict
  • We may terminate our contract with you and/or ask you or any member(s) of your party to leave your Accommodation immediately (without any compensation being payable) if:
      1. we consider that you or your party have committed a serious breach of these terms and conditions;
      2. we consider that your or your party’s behaviour endangers the safety of our visitors or staff;
      3. any complaints are made of anti-social or unacceptable behaviour against you or your party, including dogs in your party;
      4. you or your party cause an unreasonable amount of damage to the property or its contents; or
      5. you exceed the number of people booked for your Accommodation.

 

  1. Our liability to you
  • If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious and direct consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
  • Nothing in these terms and conditions is intended to limit our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation on our part; or
      3. any breach of the terms implied by Section 2, 3, 4 and 5 of the Supply of Goods and Services Act 1982.
  1. Events beyond our control
  • We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
  • An event outside our control means any act or event that is beyond our reasonable control, including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.

 

  1. Some practical information for your stay
  • Your check-in and departure times are set out below and on our website and in the Accommodation:
Check in time Check out time
From 1:00pm By 10:00 am
From 1:00pm By 10:00 am
  • If you do not leave the Accommodation by the required departure time we reserve the right to charge you a late checkout fee to cover any costs we incur.
  • If you leave any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We will hold all lost property for three months, after which it will be disposed of.
  • The let is located in an Area of Outstanding Natural Beauty and it is important that you and your party do not litter, vandalise or cause damage to any part of the Island.
  • The let is located on a working farm and It is important that you behave safely and responsibly around the farm, that you and your party stay only in public areas and do not trespass on farm property or interfere in any way with farm equipment, and that you do not interrupt or endanger the livelihood of those working on the farm or surrounding land.
  • Birds and other wildlife may be present. Any disturbance caused by wildlife should be reported to us and reasonable steps will then be taken to assist. Please do not harm any birds or other wildlife or allow your dog to do so.

 

  1. Dogs
  • Dogs are permitted in The Cottage and The Croft by prior arrangement. You must tell us at the time of booking if you wish to bring a dog. If your dog is, likely to harm wildlife or other persons, likely to cause disturbance by barking or will be difficult to control around livestock/strangers/other dogs, then please do not bring your dog.
  • No other domestic pets are permitted.
  • We allow a maximum of one dog per booking.
  • Dogs must be kept under control at all times and must not cause a nuisance. Including the specific requirements below, and without limitation:
      1. Dogs must be kept on a lead at all time around the farm.
      2. Dogs must not be allowed to bark excessively.
      3. You must pick up your dogs poo and dispose of it in the bin provided.
      4. Dogs must be kept under control and on a lead around cattle, poultry and any other livestock.
      5. Dogs must not attack or behave aggressively towards any persons, other dogs, livestock or wildlife.
  • Please note that if you do not comply with the standards and behaviours set out in this Section 10 we may need to exercise our rights under Section 13 (“Our right to evict”).

 

  1. Entire Agreement
  • This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.
  • No one other than a party to this contract shall have any right to enforce any of its terms.

 

  1. Data Protection
  • These terms should be read in conjunction with our privacy policy, which is available at https://troytown.co.uk/troytown-farm-data-policy/, and which sets out the terms on which we process any personal data we collect from you or that you provide to us. By making a booking, you consent to such processing and you warrant that all data provided by you is accurate.

 

  1. Governing Law
  • These terms and conditions are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts.